Return to Help Index| International Shipping | |
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| Do you ship to my country? | |
| We pride ourselves on being able to ship to most countries Worldwide. Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we will ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time. |
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| What are my payment choices? | |
| During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you. | |
| When will my order ship and what are my shipping charges? | |
| Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you. | |
| What is your refund / return policy? | |
| UNWANTED PRODUCTS In accordance with your rights when you purchase goods online, unwanted products can be returned for a refund. You must let us know that you want to return them, within 14 calendar days from the day after delivery. The return must include all original packaging, be in ‘As New’ condition and must NOT have been used or installed. You must return the package at your own expense and use a postal service that is tracked and signed for. FAULTY PRODUCTS You always have the option of an exchange or refund if the fault occurs within 21 days of delivery. Otherwise, if the fault with your product occurs within its guarantee period (normally 12 months from delivery), we will offer you a prompt replace or repair service. In all cases we reserve the right to inspect the product and verify the fault. We do not cover faults caused by accident, neglect, misuse or normal wear and tear. DAMAGED PRODUCTS You must ensure that the package is delivered undamaged when you sign for acceptance of delivery. If you unpack your product and find it damaged please contact our Customer Services Dept on:- |
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